Refund Policy

Last updated June 2026

Overview

This Refund Policy explains how we handle requests relating to credit purchases made within PetAura AI. All credit purchases are processed securely through Stripe. For assistance, contact us at support@petauraai.com.

Digital Credits — Non-Refundable Once Used

Credits are digital consumable items. All credit purchases are final and non-refundable once credits have been added to your account and used for artwork generation. We encourage you to review the available credit packages carefully before purchasing. Credits are added to your account immediately upon payment confirmation by Stripe.

Unused Credits

If you have unused credits remaining at the time of a refund request, we may review exceptional cases at our sole discretion. Refunds are never automatic — all refunds must be manually approved and issued by our team through Stripe. To request consideration, contact support@petauraai.com with your account email and details of your purchase.

Technical Generation Failures

If a generation fails due to a verified technical error on our end (e.g. a server fault or AI processing error), the credits consumed for that failed generation will be restored to your account. This is handled automatically by our system where possible. We do not restore credits for generation failures caused by: • Poor quality or unsuitable uploaded photos • User-selected styles that do not produce desired results • Internet connectivity issues on your end Credit restorations for technical failures are not refunds — they are credit adjustments within your account.

Payment Processing

All purchases are processed by Stripe, a secure, PCI-DSS compliant payment processor. PetAura AI does not store your card details. Apple Pay and Google Pay payments are processed through Stripe's wallet payment system. These payments are subject to this same Refund Policy — refund requests should be directed to us at support@petauraai.com, not to Apple or Google.

Disputes & Chargebacks

If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to suspend your account and reverse any credits associated with the disputed transaction pending resolution. We encourage you to contact us first at support@petauraai.com so we can resolve any issue promptly.

How to Request a Review

To request a credit restoration or refund review, please contact us at: support@petauraai.com Include your account email address, the date of the purchase, and a brief description of the issue. We aim to respond within 3 business days.